Frequently Asked Questions


When will I receive my order?

Please allow up to 7 business days for your order to be processed and shipped, and an additional 5-7 days to be delivered. 

NOTE: Mystery boxes will deliver before Christmas.

Can I cancel or modify my order?

Only if your order has not shipped. Please reach out via the contact form for any cancellation or modification requests.

DMs will not be entertained. 

Do you ship internationally? If yes, will I be responsible for customs duty?

Yes, I offer worldwide shipping and will cover all customs costs because I love you.

What is your shipping policy?

I will not be liable for any missing package, whether stolen or lost, if tracking says item delivered. If your package never arrives or is damaged during delivery, reach out to me via the contact form, I will issue you a refund or a replacement, depending on the availability of the product(s) in your order.

Packages that are returned to me as undeliverable (incorrect address, recipient unavailable or unreachable, etc.) can be redelivered for an additional shipping charge.

What is your return policy?

Product(s) can be returned for a refund, subject to the following terms and conditions:

  • Product(s) returned in its original condition
  • Return request made within 7 days of receiving your order
  • All related shipping costs covered by you
  • Size exchanges only permitted if the size you want is still in stock

Prior to returning your product(s), please reach out via the contact form

How do I find my size?

You may use the recommended sizing tool under any product listing to find your size. Please note that this tool may not apply to all body types.

For more accurate sizing, please refer to the exact product measurements found in the size chart.

As per my return policy, all shipping costs incurred from exchanges or refunds due to incorrect sizing will be borne by you.

What blanks do you use?

None! All products are cut-and-sew. 

This means rather than printing on pre-produced blank apparel, my products are 'made from scratch' where raw fabric is cut and sewn together to create garments. This ensures higher quality products and sillhouttes that are unique to my store.

How do I care for your clothes?

Most products (unless specified in the description of the product listing) can be machine washed on a gentle and cool cycle. Please note that items are not pre-shrunk, therefore washing on high heat or machine-drying is not recommended.

Do not iron directly on print on embroidery.

How can I join your discord server?

How can I get a tattoo from you?

I'm currently tattooing in KL, Malaysia. Please fill out this form to make an inquiry with me.

US inquiries will open soon. Follow @jynwaye.ink to stay updated on my whereabouts!