FAQs

Merchandise 

When is the next drop?

Aiming for a mid-June release. I will announce the release date on my Instagram when I receive confirmation. 

What will be for sale?

Socks, shorts and bucket hat are confirmed. 1 more item will be announced on my Instagram over the course of the next few weeks.

What is the price range for the next drop?

Items range from $10 to $70. The full price list will be available a few days before the release.

How do I know the item will fit me?

A size guide will be posted to my Instagram story a few days before the release and on the product page during the release. 

Do you ship internationally? Will I be responsible for customs duties?

Yes. Depending on your country, you might be responsible for customs fees.

When will I receive my order?

Once your purchase has been completed, an e-mail confirmation will be sent to the e-mail address on file. If you input your phone number instead of your e-mail, you will not receive a confirmation via text. This e-mail acts as an invoice and includes your order number so please do not discard it.

Please allow a processing time of up to 10 business days before the order is shipped out. Once your order has been shipped, you will receive an e-mail confirmation with your shipment's tracking information. Your order may require more time to be delivered as a result of the ongoing COVID-19 impacts. 

Do you do size exchanges or refunds?

I accept size exchanges provided if the size you want is still available. Refunds are decided on a case to case basis. E-mail me at jynwaye.store@gmail.com for issues concerning refunds.

Will there be a restock?

No :( 

Can I cancel or modify my order?

If your package has not been shipped out, please send me an e-mail detailing your issue with your order number in the subject line [OrderNumber_Changes]. PLEASE DO NOT DM ME.

Additional notes on shipping

Please coordinate with your local post office if the tracking information shows that your package is available for pick-up. Please also check your mailbox if the tracking information shows that your package is left in the mailbox. 

I will not be liable for any lost or stolen package if the tracking information shows that the package has been delivered. If your package never arrives, gets stolen or misplaced during delivery, e-mail me detailing your issue. I will issue you a full or partial refund depending on the situation, or a replacement if the item is still available. 

Most post offices attempt delivery and hold packages for about 3 business days. Packages that get returned to me because the package never gets picked up, nobody is home to collect it or the shipping address on file is incorrect can be resent to you for an additional shipping charge. 

 

Anime PFPs (draw you)

Are you drawing random followers for free?

Unfortunately, this is a paid service. It is $100 per piece. I was accepting submissions on a first come first serve basis. PLEASE DO NOT DM ME YOUR PICTURE.

How can I get my face drawn? Are you still accepting submissions?

I have temporarily closed submissions due to overcapacity. You can sign up to be on the waitlist using this Google Form. No payment is required to fill out the form.

As soon as a slot is available, I will reach out to you via e-mail. Once your reference image is approved, payment is collected via PayPal, Zelle or Venmo only. I will begin drawing after payment is received. Please allow up to 7 days for the final work to be completed.

Can I request to be drawn in certain art styles? What if I don't like the finished product?

I will only be drawing you in my style. I will work with you throughout the process and accept minor edits. 

 

Commissions, tattoos and other requests

I do not take any commissions. I am unable to tattoo from my studio amid COVID-19. Please do not e-mail me about this. Hope you understand!